Our Cheshire spa’s most frequently asked questions

Frequently asked
questions

Frequently asked questions

  1. Are dogs allowed?

    While we can't welcome dogs inside the Manor House Hotel, you're more than welcome to bring your furry friend if you're stopping by for a drink. Enjoy a drink or two in one of our many courtyards with your dog by your side.

  2. What time is breakfast served?

    Breakfast is served seven days a week – because, well, breakfast is important!

    Monday - Friday: 7:00 - 10:00
    Saturday & Sunday (and bank holidays): 7:30 - 10:30

  3. Can I book a one-night stay at weekends?

    We do offer one-night stays on weekends. Simply check our website for availability.

  4. If I call or email, can I get a better rate than those advertised online?

    We always strive to offer our best available rates online, but if you’d like to chat through your booking, give us a call on 01270 884000. We’re happy to help! Please note, all spa and bedroom bookings need to be made online.

  5. Are there any rooms that can accommodate three adults?

    Our rooms are designed for two adults, with some also accommodating children (12 and under). We do have a few twin rooms available, which will be visible on our website when booking. If they’re not showing, they’re not available – check back for alternative dates.

  6. What do I do if there is no availability left online?

    If we’re showing no availability on the website but you’re set on those dates, drop us a line at reservations@manorhousealsager.co.uk. If something opens up, we’ll get in touch.

  7. Is outdoor spa garden access included if I stay over?

    Outdoor spa garden access is included only if it’s stated in the room rate description. If not, it can be added on subject to availability.

    Access to the indoor pool, sauna, and steam room is included for all overnight stays, from 16:00 - 21:00 and 7:00 - 9:00 (children under 16 can access the indoor pool from 7:00 - 9:00).

  8. We want to speak to someone about a potential event or conference. Who do I contact?

    Please email events@manorhousealsager.co.uk, and our Events Manager will get back to you as soon as possible.

  9. Is there a membership option for the spa/gym/pool?

    At the moment, we don’t offer memberships for our spa, gym, or pool.

  10. What is available to use in the spa?

    All of our spa facilities are listed on our website for you to explore, here.

  11. If I book a bedroom, do I have automatic access to the spa?

    To access our outdoor spa garden, you’ll need to book an overnight spa break or book a spa day.

    Overnight guests do have access to the indoor pool, sauna, and steam room from 16:00 - 21:00 and 7:00 - 9:00 the following day. Children can swim in the indoor pool from 7:00 - 9:00.

  12. Do we have to pay for parking?

    No, parking is free for all of our guests.

  13. Which room should we book if we need a twin room?

    Most of our king rooms can be set up as twin rooms. Just make a note on your booking, and we’ll do our best to accommodate.

  14. Do you serve lunch?

    We no longer serve lunch, but our dinner menu is available in the evening.

  15. What time is check-in?

    Check-in is from 16:00 onwards. If you’re arriving later, our receptionist is here until 23:00, and a night porter will assist you after that.

  16. What time is spa check-in?

    Your confirmation email will detail your arrival time based on the spa package you’ve booked.

  17. What spa packages do you offer?

    We offer a range of spa packages, with the best deals available on our website. Take a look and find the perfect one for you!

  18. I’m trying to book the limited-availability spa package, but it won’t let me.

    Our limited availability packages are last-minute deals, often available up to a week before your stay. They’re subject to availability, so if it’s not letting you book, the package may no longer be available.

  19. Do you have a dress code for the restaurant?

    We don’t have a strict dress code, but we recommend smart casual for dining in our restaurant.

  20. What’s the largest group booking available in the spa?

    We can accommodate groups of up to 10 guests in the spa.

Still got a question?

If we haven’t quite answered your questions, feel free to get in touch! We’re always here to help.

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