Terms &
conditions

We operate a zero-tolerance policy towards abuse of our staff. Any guest who is verbally or physically abusive towards our team will have their booking cancelled and will be placed on our blacklist, preventing future reservations.

All payment transactions are handled by our third-party payment gateway, Trust Payment or Stripe, whose secure processing environment exceeds industry standards such as PCI DSS.

We do not process or store any credit card details on our website. All cardholder data is secured using a combination of symmetric and asymmetric cryptographic algorithms.

A pre-authorisation is not a charge. It is a temporary hold placed on your payment card at check-in to confirm funds are available.

• Reserved funds may cover incidental charges during your stay.

• If not used, funds are released back to your account. This typically takes 5–7 working days, though some banks—particularly those outside the UK—may take longer.

• If you pay with an alternative card at check-out, the original pre-authorisation will still follow the above release process.

Please contact your issuing bank with any queries. The Manor House Hotel accepts no responsibility for any bank or credit card charges should your account become overdrawn as a result of pre-authorisation holds.

• Standard Rates (Best Available Rates): Cancellations are free of charge up until 12pm the day prior to arrival. Card details are required to secure the booking but payment is not taken until 12pm the day before arrival.

• Non-Refundable Rates (Advance Purchase or Special Offers): Full payment is taken at the time of booking and is strictly non-refundable.

• Special Dates/Events: Certain dates may have alternative terms. These will be communicated at the time of booking.

• Rate Changes: If a lower rate or package becomes available and you are within your cancellation period, you may cancel online and rebook at the new rate.

Should a lower rate or package become available after you have made a booking, and you remain within the applicable cancellation period, you may cancel your existing reservation online and proceed to rebook at the lower rate. Please note that our rese

• Spa Day Experiences & Individual Treatments: Pre-paid in full at the time of booking. Non-refundable unless cancelled or rescheduled with at least 48 hours’ notice.

• Spa Break Experiences & Limited-Edition Packages: Pre-paid in full at the time of booking. Non-refundable and non-transferable.

• Rate Changes: If a lower rate or package becomes available and you are within the cancellation period, you may cancel online and rebook at the new rate.

• We operate both single and double treatment rooms.

  • If you are booking as a couple and your package includes a treatment, you may be automatically allocated a double treatment room.

  • If you would prefer separate treatment rooms, please email us in advance at hello@manorhousealsager.com.

  • While we will do our best to accommodate requests for separate rooms, this cannot be guaranteed and is subject to availability.

• Group bookings are limited to a maximum of 10 people (sometimes 8)

• Bespoke terms may apply and will be confirmed at the time of booking

A discretionary service charge may be applied. 100% of service charges are distributed to our team members across all departments via a fair and transparent system.

We strongly recommend that guests take out appropriate holiday insurance to provide cover in the event of cancellation due to travel disruption, illness, or other personal reasons.